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The Arizona Department of Transportation Motor Vehicle Division is streamlining customer service to serve Arizonans better.
Part of that process involves replacing our outdated computer system with a new, state-of-the-art platform for our Customer Service Representatives to use, and this will require a significant amount of training.
The most efficient method is to have employees in each office train together. This means the Parker office will be closed temporarily for one week from Monday, July 22, through Friday, July 26.
Obviously a week-long closure is a significant interruption in service, but we have prepared contingencies.
The closest MVD office that can serve Parker, Quartzsite and other La Paz County communities is located in Lake Havasu City. For more information about office hours and any nearby Authorized Third Party providers, please visit www.azdot.gov/mvd
Also, MVD suggests that if possible, customers postpone any transactions that can’t be done online until the Parker MVD office re-opens.
About two-thirds of MVD transactions can be done online at www.servicearizona.com and by establishing a personal AZMVDNow account accessed through ServiceArizona.com.
By expanding office hours, providing more online services and other efficiencies, MVD has lowered average statewide customer experience times to about 22 minutes, compared to nearly an hour in 2015. Installing a modern and more capable computer system is one more way we are better serving our customers and using our resources wisely.